Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Is your jewelry hypoallergenic?
Yes, sterling silver is generally considered hypoallergenic for most peoplebecause it is made of 92.5% silver and 7.5% other metals, which are usually copper.Allergic reactions are rare, but some individuals may react to the copper in the mix.
When will I get my order?
I am working hard to finish your order as soon as possible. Please allow 1-2 weeks processing time and 3-4 weeks for custom orders, as everything is handmade by me alone. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you get your animal teeth?
Our wild animal teeth and bones are ethically sourced from a professional taxidermist in Germany.
Their statement: In addition to trading skulls, horns, bones and replicas, we specialize in the professional restoration of bones.
All skulls and skeletons on offer come from animals that are not threatened with extinction. We do not kill animals specifically to be able to offer them here.
Where necessary, all officially required documents are included.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
U.S. Customs & Import Fees:
Please be aware that orders shipped to the United States are subject to customs fees, import duties, and other charges imposed by U.S. customs authorities. These fees are the sole responsibility of the recipient, not our store. The amount of the customs fee depends on the declared value of the goods, the type of item, and current U.S. customs regulations — we are unable to guarantee or quote a fixed percentage, as customs duties vary widely. If a package is returned to us because the recipient refuses or fails to pay these charges, we will not issue a refund. By placing an order for delivery in the United States, you agree to assume all customs-related costs and acknowledge that any associated risks or delays are out of our control.
